Our trips are active and adventurous. All you need to do is pack and go, because we take care of all the important aspects of the trip, such as routes, accommodations, local transport, and unique experiences along the way.
Most of our trips are also self-guided, which means you explore at your own pace. You might occasionally meet other travelers who are on the same trip at the same time. Some enjoy joining others for an activity or dinner, but it’s completely up to you!
Most of our trips are experienced with your own travel companions, but there are some trips where solo adventurers can join, such as The Vespa Trip. Additionally, during any Trail, you will also be part of a group of like-minded people, with whom you can, of course, connect.
Our trips are suitable for anyone who loves nature and adventure. Whether you are an experienced backpacker or stepping out of your comfort zone for the first time, if you are open to new experiences, Travelbase is the right place for you!
Most of our travelers are between 25 and 40 years old, but this depends greatly on the type of trip you book. We also offer student and family trips, so ages vary.
Do you want to travel solo, with your favorite travel companion, or with your family? It’s all possible—discover which trip suits you best via our search & book page.
At Travelbase, more than 70 travel experts are ready to help you prepare for your trip. They provide useful information and coordinate everything with our local partners so you can travel worry-free.
You’re not alone on the road either! Think of guides who accompany you during Trails and WeAdventures group trips or rangers/contacts who are always reachable in case of emergencies.
Travelbase has basecamps in Ghent, Brussels, and The Hague. There are also small teams located in Lille and Berlin.
If you have questions, our online assistant Atlas can help you the fastest. When necessary, it will connect you with the right travel expert. For more information, check our contact page.
Absolutely! We are always looking for enthusiastic people to join our team.
Job openings
On our job page, you can find all current vacancies, both at the office and on location (for example, as a ranger or guide). Positions include marketing, project management, and customer support.
Spontaneous applications
If your dream job isn’t listed but you think you could be a great addition to our team, feel free to send us an email with your cover letter and CV.
Collaborations
We love working with content creators, guides, and local entrepreneurs. If you have a strong network or unique skillset, check out our collaboration page and reach out!
Working at Travelbase means being part of a young and dynamic team where adventure and creativity are central. No day is the same, which makes it exciting.
Behind every trip is a core team working autonomously, with plenty of room for initiative and responsibility. At the same time, different teams stay closely connected, creating a great team dynamic.
What is included varies from trip to trip, but in general you can expect:
The Superflex cancellation conditions are available for anyone who books early.
You can reschedule your trip to another period within the same season (depending on availability) or cancel for free before a certain date, which is clearly stated on the registration form and the website of the respective trip.
If the deadline for applying the Superflex conditions has passed, the general cancellation conditions apply.
Within 5 days after your registration, you must pay a deposit to confirm your trip. After that, you still have until a few weeks before departure to modify your options and pay the remaining balance. If you make changes, the deposit is automatically recalculated.
There are various payment options, including Bancontact, Mastercard, iDeal. If your payment fails, it is likely due to an incorrect reference number or exceeding your account limit.
If you want to travel with peace of mind, you can take out the following insurances:
More information about the different options and conditions can be found on the registration form and the website of the respective trip.
If you have a gift card or discount code, you can enter it at the beginning of the registration form by clicking “I have a voucher.” If your trip is already booked, you can still choose to pay with a gift card, but discount codes cannot be added afterward.
The validity conditions of your gift card or discount code (value, expiration date, etc.) are always stated on the voucher itself or in the confirmation email.
When you book a Travelbase trip, you can be 99% sure it will take place. Only in cases of force majeure may we exceptionally need to reschedule or cancel your trip, but we will, of course, contact you to discuss the possibilities.
Depending on availability, you can add or remove most options (except cancellation insurance) until about a month before departure. Generally, we follow a first-come, first-served principle, so early decision-makers are at an advantage.
Our trip prices vary widely, but we always strive to offer you the best value for money.
The final price depends on the destination, trip duration, and any extras, such as camping gear, meals, or transport. On our search & book page you can find an overview of all trips and their pricing.
You can secure your trip, including all desired options, via our online booking system and immediately receive a confirmation email. You then have 5 days to pay your deposit before your trip is automatically canceled. This ensures other adventurers have a fair chance to book the same trip.
If you book early, you enjoy our Superflex cancellation conditions. More info under the FAQ “What are the Superflex conditions?”
If you don’t have Superflex but your plans change, you can always look for replacements to take over your trip, but note that extra costs may apply.
Unfortunately, it is not possible to reserve a spot, because we want everyone to have a fair chance to book immediately.
If you want to be among the first when registration opens for your favorite trip, we recommend you pre-register, as you will then receive all updates personally and get access to the registration form a day before everyone else!
We offer fully planned trips, so it is not possible to change the trip duration or schedule. You are, of course, free to extend your trip independently, for example by staying a few extra days at the location or traveling to another destination. For several trips, we also offer the option to book an extra night for a small additional fee.
Once you are registered, you will receive a confirmation email. All further communication will then take place via email and the Travelbase app, where you can consult all practical information about your trip. Think of the complete itinerary, a helpful packing list, contact details for our team, updates, and more.
For most trips, you hardly need any preparation, as Travelbase takes care of everything for you. You will, however, receive some tips and a handy packing list in advance to prepare you as best as possible. If you have booked a sporty or winter trip, you will of course need the appropriate clothing, the right equipment, and basic physical fitness.
A few weeks before departure, you will receive a detailed packing list, carefully compiled by our experienced team. The packing list includes everything you need for your adventure, from clothing to equipment and useful extras.
In addition, you will also have access to our Travelbase app, where you can consult all practical information about your trip. Think of the full itinerary, contact details for our team, updates, and more.
Yes, absolutely! The offer naturally differs per trip, but for many of our Trails and Kayak & Canoe trips, you can rent a full camping set including a tent, sleeping bag, and mat.This way, you don’t have to invest in gear you will only use once. Equipment rental is available while stocks last.
The Travelbase app is your digital travel companion before, during, and after your adventure. You can log in with the email you registered with.
As your trip approaches, you will gain access to the app, which includes:
The app also works offline, which is handy when you are in remote areas without coverage!
This depends on the trip you booked, so you’ll find all specific information about the requirements on your trip’s webpage. It’s your own responsibility to make sure your passport is still valid and that you have any necessary vaccinations or visas.
To double-check what you need, you can also use TravelDoc — a handy tool to see the latest entry and health requirements for your destination.
Depending on the trip, Travelbase may optionally offer bus transfers, flights, and/or shuttles to the final destination. When this is the case, the transportation is carefully aligned with the travel program so you can depart without any worries.
Prefer to arrange your own transportation? That’s perfectly possible, as long as you take into account the location and time at which you’re expected at the start of your trip.
Yes! For some of our trips, we optionally offer flights. Airport transfers to and from the airport are sometimes also included. Please note, however, that the flights are always coordinated with the itinerary of the trip you booked.
For some of our trips, you can choose between our flights or your own transport.
If you don’t see the option to select “own transport” during booking but would still like to arrange it yourself, please feel free to contact us and we’ll explore the possibilities together.
If you do book your flight through us, you can count on our support in case of any issues.
If you can’t select a flight when booking your trip, it’s because:
We do not offer flights for this trip.
Our seats on the flight have already been taken by other travelers.
Don’t worry, in most cases, you can still book your own flights and connect to our airport shuttles if you arrive around the same time.
If you booked your flight through Travelbase, the airport shuttle is often included or easy to book.
Did you book your own flight? For some of our trips, you can still book our shuttle, provided you arrive around the same time as the flights we offer.
Our flights are scheduled to match the start and end dates of each trip, so you arrive on the first day and depart on the last day.
At the moment we do not offer custom flights. If you want to extend your trip, you can look into the possibility of booking your own transport.
The details on your plane ticket must match exactly those on your passport.
Important: If you have a nickname or an abbreviated name, always use your full, official first and last name as listed on your passport.
If you have multiple first or last names, include them all. Although this is not always mandatory, it can help prevent issues during check-in.
Have you provided the wrong name? Please let us know as soon as possible so we can request a correction from the airline. Keep in mind that additional fees may apply depending on the airline and your scheduled departure.
You’ll receive your e-ticket by e-mail 15 days before departure.
Haven’t received your e-ticket yet?
Still nothing and you’re within 15 days before departure? Send us an e-mail at flightsupport@travelbase.eu
Online check-in is always recommended.
If online check-in isn’t working, it could be for a few reasons:
You can always check in at the airport, either at the check-in counter or at a self-service kiosk (where available).
If you’re unsure why online check-in isn’t working or need help, just send us an e-mail.
The baggage allowance varies by airline. More information can be found on the website of the trip you booked.
Unfortunately, this occasionally will happen with the airline. Below you can find the steps we recommend you take.
Step 1: Report your missing baggage
You can report your missing baggage online via the airline’s website or directly at the airport at the lost and found or baggage service desk. If possible, report it at the airport. Staff can tell you where your bag is, on which flight it was loaded, and compensation options.
Step 2: File a baggage claim (Property Irregularity Report)
The airline will ask you to complete a PIR form – the official form for delayed, lost, or damaged baggage. Have the following information ready:
Step 3: Choose a delivery address
Specify where your baggage should be delivered once found – hotel, future accommodation, or home. Update the address if your plans change. Delivery costs are covered by the airline.
Step 4: Ask for compensation
Most airlines reimburse necessary purchases while waiting for your baggage. Keep all receipts or photos and check with the airline which expenses can be claimed.
Step 5: Track your baggage
After submitting your report, you receive a reference number. Track your bag via WorldTracer, an international tracking system used at almost 2,000 airports by over 360 airlines.
Keep in mind: Travelbase has no influence on locating or returning lost baggage
If you are denied boarding, it is important to know your rights. You may be denied boarding if:
The airline has sold more tickets than there are seats.
A smaller aircraft is unexpectedly used.
The number of seats is limited due to operational problems such as delays or cancellations.
In the above cases, the refusal has nothing to do with health reasons, safety issues, or missing documents.
First, check what alternatives the airline offers:
An alternative flight.
A full refund, so you can book a new flight yourself.
You have the right to refuse the offered flight if it does not match your travel plans.
Option 1: An alternative flight
The airline will offer you a new flight to get you to your final destination as quickly as possible. If you agree, you are not entitled to a refund, but you are entitled to compensation because you were denied boarding.
While waiting for your new flight, you are entitled to:
Meals and drinks, in proportion to the waiting time.
2 free phone calls.
A hotel room and transport to that hotel if you would otherwise have to spend the night at the airport.
Option 2: A full refund
In the event of flight cancellation, the airline is required (according to Regulation 261/2004) to provide a solution and possibly financial compensation.
Solution
As a passenger, you are entitled to either a full refund of your ticket or a similar alternative flight to reach your destination.
Compensation
Under certain conditions, passengers may be eligible for financial compensation ranging from 250 to 600 euros, depending on the length of the flight, and this compensation can be reduced by half under certain circumstances.
Booked your flight through Travelbase?
If you booked your flights via Travelbase we will look for suitable alternatives to make sure you can continue your trip.
Booked your own flight?
Look into what the airline offers you as compensation or solution. Reach out if you need assistance booking new flights.
All transport we offer departs on time. It is always your own responsibility to be present well in advance at the agreed location or airport.
If you notice due to unforeseen circumstances that you will be late, please let us know as soon as possible. We will look together at whether an alternative is possible to still get you to your destination and continue the trip. Of course, we will inform you in advance of any additional costs associated with this.
